How To Improve Customer Service Experiences

Written by Economic Development Jobs on October 15, 2017. Posted in Competitive intelligence agency, Evaluation

Experience of customer service

In the United States, there are a large number of small business owners that work to keep their business alive. For many of these business owners, they look to get ahead of other small businesses by doing small things to help improve their image even to improve their customer experience services. Not only will these small business owners have to compete against other small businesses, they also have to work to stay ahead of large-scale corporations and that is not easy.

Small business owners often work to separate their business and product from other products and businesses by focusing on the thing that other corporations often overlook. This includes the concept of working to improve their customer experience services. Customer experience services are a great way to make customers enjoy interacting with your business and product and will keep them coming back from more.

If you are a small business owner trying to understand product evaluation, product satisfaction, and even a customer services strategy, here are some facts you should know.
Studies have been conducted that have revealed that it will take 12 positive experiences in order to help make up for one poor negative experiences. On average, a business will end up hearing from just about 5% of all dissatisfied customers. Nearly 74% of all adults that are online will use social media sites, as of January 2014.

In the past year, more than 60% of all customers have been so frustrated that they cannot speak to a real person on the phone that they ended up hanging up the phone. This is scary because more than 90% of all unhappy customers will not do business with you again. What is worse is that more than 75% of all consumers have bailed on a transaction or stopped an intended purchase due to a poor service experience.

Make sure you focus on customer experience services so that you may engage with customers and keep them loyal to your brand. More than 70% of all customers believe that content marketing brings them closer to the sponsoring company. Just about 65% of all people believe that they have a relationship with a brand because they share values with the brand.

Do not allow for poor customer experience services to ruin the reputation of your business. Just about 25% of all American consumers will end up leaving a review online following the usage of a product. This can be damaging because more than half of all consumers will research a product before they make a purchase and they can easily read these poor reviews.

Nearly half of all customers believe that the best time to gain their loyalty is when they are first making a purchase or begin using a service. 90% of all consumers in the United States believe it is worth it to pay more to ensure great superior customer experience services. Also, know that more than 75% of all consumers in the United States believe that smaller companies have a greater emphasis on customer services as opposed to larger business.

In Conclusion

If you are a small business owner, then there are so many benefits to you focusing on customer experience services. So many people will prefer your small business as opposed to larger corporations if they feel that they are prioritized. People like to feel important and furthermore, they love to interact and buy products from businesses that seem as though they care about the customer. They want to know that their money is going to someone who wants the best for the customer.

Leave a comment

You must be logged in to post a comment.